common questions

Q: Can I refuse to accept the product if I don't like it?

 A: Yes, you can refuse to accept the product if you don't like it.

Q: Can I exchange the product for a smaller or larger size?

 A: Yes, you can exchange the product for a smaller or larger size, subject to availability.

Q: Can I get a refund if the product doesn't match the image or quality? 

A: Yes, you can get a refund if the product doesn't match the image or quality.

Q: How can I exchange the size?

 A: You can exchange the size by contacting us at 01022150072 and specifying the desired size for the exchange.

Q: Is the material of high quality?

 A: Yes, we ensure high-quality products with excellent materials.

Q: Can someone else receive the order on my behalf?

 A: Yes, someone else can receive the order on your behalf, provided the necessary authorization is provided.

Q: Do you sell non-authentic products? 

A: No, we only sell authentic and guaranteed products from our factories. We comply with laws and regulations.

Q: How can I contact you?

 A: You can contact us via customer service number 01022150072 or email [email protected] available on our website.

Q: When will the orders arrive? 

A: We strive to deliver orders within 48 hours, depending on your shipping address.

Q: Can I pay in installments?

 A: Unfortunately, we do not currently offer installment payments.

Q: How can I return a product ordered as part of a package? 

A: You can return the product ordered as part of a package, as long as it's not part of an offer including other items.

Q: Are all the brands available on the website authentic? 

A: Yes, we only provide authentic brands sourced from trusted suppliers and our own factories

.

Q: Can I modify or cancel the order after it has been placed?

 A: Yes, you can contact our customer service team to modify or cancel the order before it is shipped.

Q: What happens if a product is out of stock in my order? 

A: If a product is out of stock before processing your order, we will contact you to discuss 

available options, whether to change or remove the product.

Please note that these answers are for general informational purposes, and specific details of the exchange and return policy may vary based on the actual store's policy and terms.