One Team's Return and Exchange Policy:

At One Team, we strive to ensure your complete satisfaction with our products. Therefore, we offer an easy and flexible return and exchange policy, allowing you to shop with confidence and convenience.

For quick and efficient communication regarding returns or exchanges, please click here to contact our sales support team via WhatsApp at +201022150072.

Please consider the following points when returning or exchanging our products:

• Returns are allowed within 14 days from the order date, and exchanges within 7 days, provided the product is in its original condition.
• Please provide the phone number or email used for the order on our website.
• Clearly state the order number and the reason for the return or exchange.
• If there are defects or sizing errors, One Team will cover the shipping costs. Please specify the defects or errors to customer service.
• For returns or exchanges not covered by the above points, the customer will be responsible for the shipping costs.
• If a problem arises with the product after use, please contact us and provide a written description along with a clear photo of the issue.
• Replacement orders will be delivered within 3-4 working days.
• We will process return and exchange requests within 48 hours of receiving them.
• The refund amount will be transferred via Vodafone Cash or any other wallet after the company receives the return. This process may take up to three days.

We work diligently to meet your expectations and provide a unique shopping experience. The entire One Team staff is always here to 

assist you and provide the necessary support.

Thank you for choosing One Team, and we look forward to serving you in the best possible way.